CASE_STUDY
Managed ICT Stabilisation for Distributed Teams
How a structured managed IT operating model improves support quality, device visibility, and leadership reporting.
CASE_STUDY
Section 01
Resource details
Problem
- Reactive support
- Limited asset visibility
- Inconsistent user onboarding
Implementation
- Support desk process
- Asset register
- Microsoft 365 governance
- Monthly reporting
Lessons Learned
- Support quality improves when ownership, metrics, and escalation paths are visible