Privacy Policy

1. Introduction

Miribo Technologies (“we”, “us”, or “our”) is a Nairobi-based ICT firm providing managed IT support, cloud solutions, AI adoption advisory, and digital products. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or engage our services.

We are committed to protecting your privacy and complying with the Kenya Data Protection Act, 2019, and any other applicable data protection laws in the jurisdictions where we operate.

2. Data We Collect

We collect the following categories of personal data:

• Contact data: Name, email address, phone number, organisation name, and role when you submit a form (contact, cost estimator, project enquiry, or demo request).
• Organisation data: Sector, staff size, technology setup details, and support needs shared through our cost estimator or project enquiry forms.
• Technical data: IP address, browser type, and usage data collected through standard server logs and cookies.
• Communication data: Records of correspondence when you email or call us.

3. How We Use Your Data

We process your personal data for the following purposes:

• To respond to your enquiries and provide requested information.
• To prepare cost estimates, proposals, and scoping for potential engagements.
• To deliver contracted services, including managed IT support and consulting.
• To send service updates, newsletters, or marketing communications (only with your consent).
• To comply with legal obligations and protect our legitimate business interests.

4. Legal Basis for Processing

We process your personal data based on: your consent (when you submit forms or subscribe to communications); the performance of a contract (when we deliver services); our legitimate business interests (responding to enquiries, improving services); and compliance with legal obligations.

5. Data Sharing

We do not sell your personal data. We may share data with trusted third parties only when necessary: cloud infrastructure providers (e.g., Microsoft Azure), email service providers, and professional advisors (e.g., accountants or lawyers under confidentiality obligations). We may also disclose data when required by law.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy. Enquiry data is retained for up to 24 months. Contract-related data is retained for the duration of the engagement plus 7 years for legal and audit purposes. You may request deletion of your data at any time.

7. Your Rights

Under the Kenya Data Protection Act, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your personal data.
• Object to or restrict processing.
• Withdraw consent at any time.
• Lodge a complaint with the Office of the Data Protection Commissioner.

To exercise these rights, contact us at hello@miribotech.co.ke.

8. Security

We implement appropriate technical and organisational measures to protect your personal data, including encrypted data transmission, role-based access controls, regular security reviews, and staff training on data protection.

9. Cookies

Our website uses strictly necessary cookies and local preferences for core functionality, such as remembering interface choices and whether you have made a cookie decision.

Optional analytics or advertising tools, including Google Analytics, Meta Pixel, or LinkedIn Insight when configured, are loaded only after you select “Accept all” in the cookie banner. If you select “Reject non-essential”, those non-essential scripts do not load.

You can change your decision at any time using the “Cookie preferences” control in the website footer.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page and updating the “last updated” date.

11. Contact

For any questions about this Privacy Policy or your personal data, contact us at: