ICT Cost Estimator — Miribo Technologies

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Step 1 of 4

Your Organisation

Basic details to personalise your estimate

Organisation Name

Your Sector

How many people work at your organisation? High impact

Include everyone who uses a computer, phone, or any work system.

25 people

150100150200+

How many computers / laptops does your organisation have? Medium impact

15 computers

13060100150+

Is your organisation growing? Medium impact

⚓

Stable

Headcount and systems are steady

📈

Growing

Gradually adding staff or systems

🚀

Growing fast

Rapid expansion underway

💻

Step 2 of 4

Your Technology Setup

Pick the closest answer — no technical knowledge needed

What does your team mainly use for email and working together?

🪟

Microsoft (Outlook, Teams)

Outlook, Teams, OneDrive, SharePoint

🔵

Google (Gmail, Meet)

Gmail, Google Drive, Google Meet

🔀

Mixed or other

Various tools or something different

How would you honestly describe your IT situation today? High impact

🌱

We get by

We use basic tools. When something breaks, we call someone we know. Nothing is very formal.

🔧

We have some systems

A few tools are in place but not always consistent. IT support happens when problems come up.

⚙️

We're fairly organised

Proper processes, active IT management, and things generally run well.

🏆

We're well set up

Automated onboarding, devices centrally managed, security in place.

Do your staff use phones for work? Low impact

No — computers only

All work done on computers

Personal phones

Staff use their own phones for work email or Teams

Work phones

Organisation-provided and managed phones

🖥️

Step 3 of 4

Computers & Security

Equipment condition directly affects support effort and your organisation's security

What condition are your computers in overall? Medium impact

New & modern

Bought in the last 2–3 years

Mixed ages

Some new, some older

Getting old

Most are 4+ years, some struggling

Very old

Many old machines, poor condition

What Windows version are most computers running? Medium impact

💡 Not sure? Press the Windows key, type "winver" and press Enter. Or just select "Not sure" below.

Windows 11

Latest, fully secure

Windows 10

Older but still supported

Windows 8 or older

⚠️ No longer getting security updates

Not sure

We'll check this together

If a laptop is stolen or lost, can someone remotely lock it from your office? Medium impact

💡 This is a security feature called "device management". Many organisations don't have it set up yet.

Yes, all devices

We can lock or wipe any device remotely

Only some devices

Partially set up

No

We don't have this

Not sure

Don't know what this is

🛠️

Step 4 of 4

Support & Service Needs

This section has the biggest influence on your estimate

Roughly how many IT problems does your team report in a typical week? High impact

E.g. "my email isn't working", "I can't access a file", "my computer is slow", "I need a new account set up"

📊 Why this matters — industry benchmarks

30 hrs

Average time to resolve an IT issue without structured support

63 min

Average staff time lost per IT issue while waiting for help

4–8 hrs

Target resolution time for critical issues with professional IT support

💡 What this means for you: At just 5 issues per week and 30-hour average resolution, your team loses over 150 hours of productive work per month — often more than the cost of professional IT support.

🟢

1–2 a week

Rarely — things mostly work fine

~8 hrs lost/month

🟡

3–5 a week

Occasional issues across the team

~60–75 hrs lost/month

🟠

6–10 a week

Regular disruptions — noticeable impact

~120–150 hrs lost/month

🔴

10+ a week

IT problems are a constant challenge

150+ hrs lost/month

What level of support are you looking for? High impact

Basic helpdesk

Help with everyday problems — passwords, email, slow computers. More complex issues handled by someone else.

Helpdesk + technical support

Everyday problems AND more complex issues — system setup, vendor management, troubleshooting.

Full IT department

Everything — day-to-day support, complex problems, IT strategy, budgets, and governance. Your complete outsourced IT team.

Strategic guidance only

No hands-on helpdesk. Just expert IT leadership and advice at a senior level.

Would you need someone to come to your office? Medium impact

💡 On-site visits add travel time. We include 2 hours of travel time per visit, which affects the estimate.

No — remote only

All support by phone, email, or remote access

Once a month

One office visit per month

Twice a month

A visit every two weeks

Weekly

At least once a week

Additional recurring services — include in your monthly package?

These are recurring services billed as part of your monthly retainer. One-off services (cloud migration, AI training, staff training) can be quoted separately via our Project Enquiry form.

Quarterly security review

Every 3 months — review of your digital security posture, risks, and practical recommendations. Amortised across the monthly retainer.

+ 0.5 Senior days/month (averaged quarterly)

Annual IT governance & performance report

Once a year — a structured review of your IT environment covering cost optimisation, licence management, performance, security posture, and recommendations to feed into your planning cycle.

+ 0.25 Senior days/month (averaged annually)

Anything else we should know?

Almost done — your details

Would you like to discuss this further with us?

Leave your details below and a member of our team will reach out to schedule a free 30-minute discovery call. No commitment required.

Full Name *

Your Role *

Work Email *

Phone Number *

Preferred Contact Time

How did you hear about us?

Any specific questions or priorities for the discovery call?

After submitting, our team will review your assessment and reach out within 1 business day to schedule your complimentary discovery call.

Live Estimate

Updates live

Estimated Monthly Investment

KES 20,000 – 26,000

per month · excl. VAT

Consultant Days / Month

Junior0.0 days

KES 10,000/day · KES 0/mo

Medior0.0 days

KES 20,000/day · KES 0/mo

Senior0.8 days

KES 30,000/day · KES 22,500/mo

What's Driving Your Price

Annual IT governance report+0.3d

Type	What They Do	Day Rate
Junior	Daily helpdesk, first response, routine tasks	KES 10,000
Medior	Escalations, config, troubleshooting, vendors	KES 20,000
Senior	Strategy, leadership, reporting, quarterly review	KES 30,000

Effort is sized by: team size, weekly issue volume, IT maturity, device condition, scope, and on-site frequency. On-site visits include 2hrs travel time per visit.

ICT Support Cost Estimator

Your Organisation

Stable

Growing

Growing fast

Your Technology Setup

Microsoft (Outlook, Teams)

Google (Gmail, Meet)

Mixed or other

We get by

We have some systems

We're fairly organised

We're well set up

No — computers only

Personal phones

Work phones

Computers & Security

New & modern

Mixed ages

Getting old

Very old

Windows 11

Windows 10

Windows 8 or older

Not sure

Yes, all devices

Only some devices

No

Not sure

Support & Service Needs

1–2 a week

3–5 a week

6–10 a week

10+ a week

Basic helpdesk

Helpdesk + technical support

Full IT department

Strategic guidance only

No — remote only

Once a month

Twice a month

Weekly

Would you like to discuss this further with us?

Live Estimate

Services

Solutions

Get Started